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Frequently asked
questions
Answers to the questions we hear most about ZEROID and how to choose the right line for your skin.
Frequently asked questions
ZEROID is a skincare brand built on Neopharm's proprietary skin barrier technologies, MLE® and Defensamide™. Its skincare products are developed with sensitive skin in mind, and skin irritation testing is conducted in accordance with each product's testing protocol.
The brand name ZEROID was inspired by the phrase “zero steroid,” reflecting our gentle, dermatology-inspired approach.
Choose based on your skin's main concern:
- Intensive — very dry skin
- Soothing — sensitive skin
- Pimprove — oily, blemish-prone skin
- Dermanewal — skin sensitized after in-clinic cosmetic procedures
- Sun Care — sensitive, blemish-prone skin (Korea only)
Still unsure? Contact our customer support team.
ZEROID is available at participating clinics and hospitals in Korea, and selected products are available at Olive Young. See the Where to Buy page for details.
Still need help?
Reach our customer support team during business hours and we'll be glad to help you find the right line for your skin.
| Phone | 080-500-0037 (toll-free within Korea) |
|---|---|
| Hours | Weekdays 10:00–17:00 KST (closed weekends & holidays) |
| Overseas & B2B | overseas_b2b@neopharm.co.kr |
